退款政策

Returns

• If your item arrived damaged/defective/parts miss, please send us a very clear picture or video of the damaged through Email to sales8@exploter.com and give us 5 business days for us to file a claim with the carrier. Once it's approved, we would send you a brand new replacement. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to sales8@exploter.com within 4 days of delivery with picture or video of the damaged. We will issue your request as soon as receiving your email.
• If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service.
• Shipping charges do not include customs duties or taxes at your country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. All international customers are responsible for the customs duties within their own country. For further information, you may contact our sales.

15-Day Money-Back Guarantee for Any Reason

    Undamaged products may be returned for a full refund for any reason within 15 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in EXPLOTER warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related warranty claims, EXPLOTER refunds the cost of the product itself
● Returns may be rejected if product does not meet the above requirements

For purchases not made directly through EXPLOTER online stores, please contact the right saler for refunds.